Frequently Asked Questions
Everything you need to know about your Kobo experience
What is the battery life of a Rakuten Kobo eReader?
Most Kobo eReaders feature a battery life that lasts for several weeks on a single charge, depending on individual usage, screen brightness settings, and Wi-Fi connectivity.
Which file formats are compatible with Kobo devices?
Kobo eReaders natively support 15 file formats, including EPUB, EPUB3, FlePub, PDF, MOBI, JPEG, GIF, PNG, BMP, TIFF, TXT, HTML, RTF, CBZ, and CBR.
How do I sync my library across different devices?
You can sync your library by using the free Kobo App available for iOS and Android, or by clicking the sync icon on your eReader device while connected to Wi-Fi.
What is your return policy for hardware?
We offer a 30-day return policy for eReaders and accessories purchased directly from our store, provided they are in their original packaging and condition.
Are Kobo eReaders waterproof?
Select models, such as the Kobo Libra 2 and Kobo Sage, feature IPX8-rated waterproofing, allowing them to be submerged in up to 2 meters of water for up to 60 minutes.
How long does shipping take for new eReader orders?
Standard shipping typically takes 3 to 7 business days within North America, though expedited shipping options are available at checkout for faster delivery.